When it comes to renting and managing a property, there are many important aspects to consider.

Compton & Green prides itself on the high level of service it extends to clients in it’s Property Management Department. Our focus is to provide the best possible service to our clients.

  • Accompanied inspections to prospective tenants, including open for inspections
         
  • Applications screened and references checked within 24 to 48 hours, including NTD checks
 
  • Recommendations to owners regarding suitability of tenants
 
  • Written report provided with routine inspections (either annually or bi-annually)
 
  • Comprehensive condition reports including full set of photos
 
  • Co-ordination of maintenance
 
  • Senior Property Management Supervision
  • Frequent accounting of rent to landlords
  • Yearly financial statements
  • Direct Banking Payments
  • Emailing of Statements
  • Payment of all accounts including administration of council and water rates, body corporate payments and Landlord Protection Insurance payments and renewals

Finding New Tenants

Securing the right tenant at the best possible market rental with a minimum delay is our aim – and achieving this is never at the expense of the highest standards of tenancy screening and selection. Inevitably properties do become vacant, necessitating re-letting. This often involves marketing in one form or another and the careful selection of a quality tenant. The following marketing techniques are used to maximise exposure of your rental property. 

Internet

The internet is a favoured tool and is extensively used by not only local, but interstate and overseas prospective tenants. Access can be obtained by seven dynamic and popular websites, where all prospective tenants may email expressions of interest to view your property. Property details, including photographs, appear on our website within 24 hours of appointment.

The web sites are:

Rental List

        

A comprehensive list of all available rental properties, with photographs, open for inspection times and feature property of the week is available at all our offices. 400-500 rental lists are given out each week.

 

Media Advertising

 
Advertising in the local Leader newspaper enables properties to either be advertised using a photograph with a full description or in a line ad with the address, number of bedrooms and weekly rental amount.  

For Lease Boards

 
Where appropriate, prominent For Lease boards promote enquiry from prospective tenants.  

Brochures 

Colour brochures are produced in-house and are featured in our office window display. 

Responsibilities of the Landlord & Agent 

The Landlord or Agent must:

  • On or before the occupation date, give the tenant a copy of the Landlord/Tenant Responsibilities Guide

  • Keep the premises and common areas in good repair, including structurally sound, electrically safe and reasonably clean

  • Ensure that any replacement water appliance, fitting or fixture has at least a Standards Australia ‘A’ rating

    Maintenance

    The Act distinguishes between urgent and non-urgent repairs. Urgent and non-urgent repairs are the landlord or agent’s responsibility, but if the tenant caused the damage, the landlord can ask the tenant to arrange and/or pay for repairs.

    See page 16 of the Renting Rights and Responsibilities Guide.

    There are set procedures that tenants, landlords and agents must follow when dealing with urgent or non-urgent repairs. Urgent repairs must be attended to within 24 hours and non-urgent within 14 days. Tenants must continue to pay rent even when waiting for repairs to be done.

    However, if the matter has gone to VCAT, the tenant can apply for the rent to be paid into a special account while the issue is being resolved.

      It is extremely important to communicate all information regarding repairs in writing so that all copies of letters, forms and reports are kept for future reference. Documentation for lodging of issues is available for our tenants both online and at our office.
     

    Our Property Management Department has an emergency contact phone which is monitored outside of business hours, so we are never out of reach for emergency situations.

     

    Condition Report

     

    A condition report is completed prior to the tenant taking possession of the property. This detailed report outlines the state of the property, giving a room-by-room detailed description including a full set of photographs.

     

    Environmental Audits 

     

    At Compton & Green we realise that in order to assist in sustaining the environment we also need to play our part.   As a result we have launched an initiative where we conduct full environmental audits on all rental properties.   The audit looks at whether or not there are water saving showerheads, energy saving light globes, water tanks, grey water systems to name but a few of the things we look for.   We then provide our landlord with a full environment report on their investment.   More and more tenants are seeking environmentally sound rental properties and the demand is increasing.

    Alongside City West Water, Compton & Green are able to provide free water saving showerheads to all clients (not including installation).   For more information please see www.goesgreen.com.au.

    Length of Lease

    We will evaluate and recommend a lease term that meets your requirements.

    Note: A lease must be honoured in any situation, including being a principal place of residence and we ask you to take this into account when deciding on the lease term.

    Bond

    The bond is traditionally one calendar month’s rent. All bonds are lodged with the Residential Tenancies Bond Authority. This is a neutral body that holds the full amount of the bond until the end or the termination of the lease. The bond is ultimately returned to the tenants; although the landlord may seek deductions if the property is not vacated in the condition it was tenanted. An additional amount of bond may be requested if the tenant has a pet and the rent is higher than $350 per week.

    Preparation of Documents

    As part of our service, preparation of all relevant documents are completed pursuant to rules and regulations under the Residential Tenancies Act 1997. This includes the Residential Tenancy Agreement, which incorporates additional special conditions designed to protect the landlord’s interests

    Rental Reviews 

    One of the things that is always considered when carrying out routine inspections is the current rental amount and whether it needs to be reviewed when the current term expires. We assess the current market value of your property whilst conducting routine inspections, make appropriate recommendations and then take action based on your instruction.

    Dispute Resolution 

    All our property managers are thoroughly trained and familiar with the Residential Tenancies Act 1997. Our experience and expertise allow us to utilise it to resolve any challenges that may arise.

    Collection & Distribution of Rent Statements 

    Your statement is forwarded to you (either my post or email), setting out in full detail the income received and any disbursements made. If requested, a copy of the statement can be forwarded to a third party as well.

    Annual Income & Expenditure Report

    At the end of each financial year, we provide you with a complete income and expenditure report which will assist you, in particular with the preparation of your tax return.

    Electronic Funds Transfer 

    To improve the return on your investment; we aim to transfer the rent in to your bank account as quickly as possible. The fastest way to do this is by electronic transfer straight from our trust account to your nominated account. Alternatively, we are always happy to post a cheque with a statement.

    Payment of Outgoings

    Any outgoings that may be associated with your property can be paid by Compton & Green on your behalf, being deducted from your payment. This includes water rates, council rates, body corporate insurance, maintenance invoices, etc…

    Management Services

    At Compton & Green we offer you a choice. We have two separate plans to choose from regarding the management of your property.   One of the services is fully inclusive regarding costs with a higher management fee, and the other is a lower management fee with fees charged as they occur.  Speak with one of our friendly team to see which option fits your needs.

    Letting Fee

    The fee covers the cost of finding the right tenant, our time to accompany prospective tenants through the property, taking applications and the time to process them. It also includes preparation of a comprehensive condition report and all legal documentation including lease documents.

    Management Fee

    The management fee covers the ongoing collection and processing of the rent and outgoings, handling maintenance, and inspecting the property in the first three months and then six monthly thereafter.

    Why Choose Compton & Green

    Compton & Green offers over 80 years of experience. It is the experience and the dedication that allows Compton & Green to give our landlords the best advice, the best selection process and the best in communication. Compton & Green are always looking to up date technology, training methods, research, and management structures, to maintain our premier position as a trusted and respected brand in the Real Estate industry.